Most Frequently Asked Questions

What’s your discount policy?

A: Please talk us on line or email us for the details.

Which payment methods do you accept?

A: We accept Credit Card and Paypal.

How much will I have to pay for shipping?

A: The shipping fee depend on the order,you can see the cost before submit order.

What’s the minimum order?

Pleaes see the MOQ on each item.

New User–Guide

How to login / register?

You can login or register account here http://fmwind.com/my-account

How to check my orders?

A: You can check your orders here fmwind.com/my-account/orders/

How to do if i forgot my password?

A: You can reset your password here fmwind.com/my-account/lost-password/

How to edit my account?

A: You can edit your account here fmwind.com/my-account/

Price and Discount

Are the prices on FM Wind in USD?

A: Yes,the prices in USD.

Why are your prices so good?

A: We have long-term cooperation with many local factories,get bulk products from factories every days,so we get very good price from factories,and we make very small profit.

Does your price include duties or VAT How much tax do I need to pay?

A: No, the price of our products does not include any duties or VAT. If you are charged of a VAT, you just need to pay it to your customs.
In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.
If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can’t calculate this for you and there is no way to pre-pay it.

Shipment

Can you ship to my Country?

A:  We can ship to most of the Countries.

What’s the shipping fee?

A: The shipping fee depend on the order,we will send you the cost details after you place order.

What’s the deliver time?

A: The Deliver time include Processing time and Shipping time.
The Processing time for each order about 1-2 business days,if there is additional order,there is extra 1-2days for each.
The Shipping time depends on shipping company. usually within a week,EMS maybe will take more days.

Can i track my order?

A: Yes, you can copy your Tracking number and track your order here https://track.aftership.com/
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